Refund policy
RETURNS PERIOD
Lodge full priced items within 30 days of receiving your order by lodging you return request here.
Options
- Store Credit
- Refund
Return Postage
All returns are at the cost of the customer.
Restocking Fee
A restocking fee of 7% is applicable on all returns / exchanges.
ELIGIBLE ITEMS
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unused, unwashed and have all tags attached.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
Orders placed on full priced items using discount codes are eligible for refund at the purchased price, unless they are sale items.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items damaged as a result of incorrect care or general wear, are not considered to be faulty.
PROCESSING TIME
Your exchange, store credit or refund will generally be processed within 2-3 business days of receiving your returned items.
Faulty
If you have reason to believe your Cracker Day Club item is faulty, please email hello@crackerdayclub.com.au.
Please attach photos, a detailed explanation of how you believe the item is faulty and any use the item may have had.
Please provide your order number associated with the item. Our team may need to receive the item before an outcome can be reached.
It does not constitute a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
